How to make a complaint
How to make a complaint
Tesco Underwriting are committed to providing the highest standard of service to you, our customers. Should you need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly.
If you have applied for employment with Tesco Underwriting, and you have a complaint about our recruitment process, you should contact our HR Manager, who can be contacted on 0191 644 8069.
Our complaints procedure
Step 1: let your usual point of contact know
If your complaint is about your Tesco Car Insurance or Home Insurance policy:
- Telephone Tesco Bank on 0345 673 0000 (Car) or 0345 674 6666 (Home); or
- Write to Tesco Bank at the address shown below:
Freepost RSJB-RYLK-JKUX
Tesco Bank Complaints
P.O. Box 277
NEWCASTLE UPON TYNE
NE12 2BU; or - Click here to visit Tesco Bank website.
Where possible, Tesco Bank will aim to resolve your complaint at this stage, however some complaints may take longer to resolve. If for any reason you remain dissatisfied with their final response letter or you have not received a final response letter within 8 weeks, you may escalate the matter as outlined in Step 2.
A copy of Tesco Bank’s complaints handling procedures is available from them on request or by clicking here.
Step 2: Contact the Financial Ombudsman Service
If you are not satisfied with Tesco Bank’s final decision or you have not received their final decision within 8 weeks, you can write to:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Alternatively you can telephone: 0300 123 9 123 or 0800 023 4567. Further helpful information can be obtained from visiting the Financial Ombudsman website on www.financial-ombudsman.org.uk
Any referral to the Financial Ombudsman Service should normally be made within six months of the date of Tesco Bank’s final response letter.
Following the complaints procedure does not affect your legal rights.
The following procedure relates to complaints about claims made under Tesco Car Insurance or Tesco Home Insurance policies. However, Tesco Underwriting Limited will only be able to deal with complaints for policies it has underwritten. For complaints relating to policies underwritten by other insurers, please check your Schedule to find out the name and address of the insurer.
How can we help?
The Tesco Underwriting Complaint Procedure
- Contact your claim handler first. You will find their details on any letters they have sent to you; or
- Write to the Claims Manager who will ensure that the matter is dealt with at a senior level. The address can be found on any letters you have received; or
- Click here to fill in our complaint form.
Where possible, we will aim to resolve your complaint at this stage, however some complaints may take longer to resolve. If for any reason you remain dissatisfied with our response or you have not received a final response letter within 8 weeks, you may escalate the matter to the Financial Ombudsman Service.
Click HERE to view details of the Tesco Underwritings complaint procedure.
The Financial Ombudsman Service
If you are not satisfied with our final decision regarding your Claim complaint or you have not received our final decision within 8 weeks, you can write to:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Alternatively you can telephone: 0300 123 9 123 or 0800 023 4567. Further helpful information can be obtained from visiting the Financial Ombudsman website on www.financial-ombudsman.org.uk
Any referral to the Financial Ombudsman Service should normally be made within six months of the date of our final response letter.
Following the complaints procedure does not affect your legal rights.
Making a complaint about your claim
Fill in the complaint form below and we will help you with your complaint
All of the fields marked “*” are mandatory.